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ServiceNow SecOps Solution Architect


Zurich is currently seeking a ServiceNow Solution Architect to join our ServiceNow Center of Excellence and Innovation based in Oklahoma City in support of the expansion of the global ServiceNow Platform for Zurich & Farmers Insurance.


As a ServiceNow Solution Architect you will be accountable for the design and implementation of our next generation of best in class ServiceNow solutions with a focus on the Security domain and ServiceNow IRM and Vulnerability Management modules. Creates and maintains constructive and supportive relationships with Business Partners and ensures all projects are initiated within IT’s delivery framework and satisfies Business Partner’s needs while aligned to both IT and Business Partner strategy. The Service Now Center of Excellence and Innovation implements, supports, maintains, and upgrades Enterprise ServiceNow solutions.


Key accountabilities and responsibilities will include:


  • Represent IT in the development and continual review of all BP strategy and plans
  • Works with leaders across the SecOps organization to understand business strategies, direction, and identify needs
  • Develops reference architectures, standards, and guidelines leveraged across the organization
  • Creates high-level architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms
  • Collaborates with other solution architects, IT leadership, and delivery teams to ensure alignment with target and reference architectures, provide guidance, solicit feedback, and identify enterprise IT needs
  • Facilitates complex design and technical discussions, reconciling differing opinions and driving the decision-making process
  • Draws on deep technical experience working with an array of applications and technologies requiring depth, breadth, and versatility to evaluate design alternatives for technical feasibility and provide recommendations to development teams and business partners
  • Leads or participates in enterprise vendor, technology, and tool selection
  • Engages with enterprise project and portfolio management processes to evaluate opportunities and provide guidance on initiatives
  • Provide consultation on complex Big Data projects and is considered to be the top- level contributor/specialist
  • Help advance applications for future capabilities
  • Identifies key capability gaps and how to address them
  • Works across domains and teams to optimize solutions, build competency and share experience
  • May guide a team of developers through the project to completion


Basic Qualifications:


  • Bachelors Degree in Business Administration or Information Technology or Marketing in the area
  • 7 or more years of software product management or product development experience
  • 5 or more years of experience in software development defining desktop and web-based applications
  • Experience with Microsoft Office, Microsoft Project and Visio


  • High School Diploma or equivalent and 9 years of experience in software product management or product development area
  • Zurich Certified Insurance Apprentice, including Associate Degree and 7 or more years' experience in the product management or product development area


Preferred Qualifications:


  • 5 or more years of experience with ServiceNow in a global enterprise production environment
  • 2 or more years of architecting ServiceNow deployments
  • Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases, core modules, and ServiceNow best practices
  • Demonstrate experience and proficiency with implementation, configuration, and design of the ServiceNow Security Operations suite of products
  • Demonstrate a strong understanding in the following ServiceNow technologies/modules:
    • CMDB/CSDM 3.0
    • Incident, Problem, Major Incident Management and Change Management
    • Discovery & Asset Management
    • Service Portal
    • Integration Hub and APIs
    • Project/Portfolio Suite
  • Experience interacting with IT Leadership at all levels
  • Demonstrate a strong technical understanding of integrating systems with ServiceNow
  • 5 or more years of experience in Client Facing Communications (Oral, Written)
  • Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in great detail, clearly, to other technical and non-technical people
  • Knowledge of Web Application Servers, Load Balancers, Databases, Server Virtualization


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Oklahoma City, AM - Remote Work (US)

Remote Working: No

Schedule: Full Time


Linkedin Recruiter Tag: #LI-MG1 

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

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