Business Resilience Leader

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Resilience Solutions.  

If you have experience in Continuity Planning and are looking for a new challenge, we would love to hear from you.  

ZRS Canada is currently looking for a Business Continuity/Resilience Leader to develop, maintain, and test our customer’s business continuity programs. The leader will support all business plan activities necessary to enable the Organization to manage a crisis event and meet compliance requirements for BCP planning. 

Reporting to the Head of ZRS, Canada, you will work on Identifying, documenting, and testing customers' business needs against the Company infrastructure and identifying recovery strategies and gaps as a fee-for-service.  

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.  
 

What you will do

• Work with all functional business areas in an organization (customer office) to develop and maintain a corporate wide BCP program that addresses business recovery and emergency response management.
• Liaise with BCP Coordinators at a customer level to develop effective working relationships and documented BCP plans 
• Liaise with key infrastructure teams to identify gaps, set recovery time objectives and convey business needs/expectations. 
• Manage key relationships with Underwriting Business Partners, Executive Team at Zurich Canada, ZRS Senior Stakeholders and Direct to Customer Professionalism & Relationships.
• Design and outline BCP goals, objectives and scope for business plans and Crisis Management.
• Support and assist in the development of BCP planning and goals for customers.
• Support the stakeholders in aligning all BCP planning, initiatives, and goals with Organizational goals and Infrastructure capabilities.

•  Develop and execute the maintenance and testing programs for all business plans, Websites, and other information/communication tools for customers. 
• Direct and supervise plan maintenance processes and execution for customers on request.
• Illustrate for customers how to Execute on the plan as it pertains to website and communication tool requirements during a crisis 
• Identify and recommend enhanced plan maintenance strategies that remain flexible to 
organizational growth, change and resource capabilities for customers.
• Design and facilitate tests and exercises on the business plans and crisis management execution.
• Support execution of the plan and support plan navigation for the business at the time of an event (if required).
• Develops Customer Service Plan for coordinated accounts that drive efficient field service 
• Ensures the delivery and quality of services to the account by Zurich Risk Engineering as well as ensures consistency of assessments, risk improvement advice, reporting and time & expense management across the account. 
• Communicates effectively with field risk engineers and nurtures relationships with industry partners such as brokers, industry consultants, professional organizations, and approval authorities.
• Supports external customers by identifying, assessing and reducing the risks that their key / strategic assets face and on an overall account basis 
• Provides essential risk benchmarking services and account-wide risk improvement programs.

Job Qualifications

What you bring to the table

Required:

• Bachelors Degree and 8 or more years of experience in managing business continuity within an organization or as a consultant.

OR

• High School Diploma or Equivalent and 10 or more years of experience managing business continuity within an organization or as a consultant.

OR

• Zurich Certified Apprentice, including an Associates degree and 8 or more years of experience in the managing business continuity within an organization or as a consultant.

AND

• Knowledge of exposures, controls and best practice risk improvement.

Preferred:

• Certified Continuity Planner 
• 5+ years managing business continuity within an organization or as a consultant
• Knowledge of technology and business concepts, life cycles and processes 
• Strong verbal and written communication skills 
• Self-starter with the ability to work with a great degree of autonomy 
•  Insurance industry knowledge considered an asset
• Ability to work nights and weekends during a crisis event to support customers
• Ability to travel – 20% (if/when required)
• French language skills are an asset for Ontario candidates and a requirement for candidates in Quebec 

Verbal and written proficiency in the English language is required in order to facilitate communication with internal and external key stakeholders located outside of Quebec.

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome. 

We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.  

We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. 

We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. 

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.  

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.  

We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. 

We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.    

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.  

About Us 

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.