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Senior Claims Advisor - Workers Compensation, Perth


About us


At Zurich, being a responsible and impactful business is more than a story we tell. It’s a principle that informs every action we take. It’s who we are. We are guided by our values. We are optimistic, caring, and reliable. With forward thinking, determination, and a sense of togetherness, we bring our purpose to life.


We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging. There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.




As a  Senior Claims Advisor in one of our Workers' Compensation teams, you will provide a high level of claims management services to injured workers and their employers. You will work with key stakeholders across the entire claims process for a portfolio of employers with aim of returning injured workers back to sustainable work in a timely and cost-effective way. 


You’ll be the type of person who is happy to tackle any job no matter how big or small and you’ll take pride in your ability to assist others. Zurich will provide training to be able to perform the job in a superior manner whilst further developing your claims and injury management skills. 


At Zurich we value motivated individuals. We will invest heavily in the right candidate, and as a result, are looking for someone with a great attitude and who is highly motivated to assist others and has a strong desire to make a difference. 



Key Responsibilities 


  • Manage a portfolio of complex workers compensation insurance claims with a focus on supporting our customers. 
  • Undertake claims management functions including assessment of liability, claims review, wage calculations and injury management activities. 
  • Providing clear advice to help our customers navigate the workers compensation process, responding to all clients’ needs within a timely manner to meet customer service standards. 
  • Interpret and strategically apply legislation while working collaboratively with our customers to achieve optimum outcomes. 
  • Collaborate with Technical Advisor, Return to Work Specialist and Injury Management Advisor to identify appropriate strategies for the management of our complex claims.
  • Work collaboratively with health services and other stakeholders to assist in supporting injured workers with their medical management.
  • Attend informal and conciliation independently.


Important to your success


  • The ability to understand and apply the Workers’ Compensation Legislation in WA. 
  • Demonstrated experience in dealing with Workers’ Compensation regulators is desirable. 
  • Demonstrated technical claims and injury management knowledge and experience to achieve optimal outcomes on complex matters. 
  • The confidence to engage and negotiate with a broad range of stakeholders including injured workers, employers, medical practitioners, service providers and regulators. 
  • An ability to work with initiative, problem solve and make decisions both independently and within a team environment. 


Zurich is here to support you


As you make an impact across the business, you’ll feel the support of being part of a strong and stable company. As a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work Zurich can offer you competitive remuneration, an excellent bonus structure, an annual lifestyle payment and employee discounts.  In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.


So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. Apply today!

Why Zurich


At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 


We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 

Join us as we constantly explore new ways to protect our customers and the planet.

  • Location(s):  AU - Perth 
  • Remote working: Hybrid
  • Schedule: Full Time
  • Recruiter name: Nicole Pemberton
  • Closing date:

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