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Telephone Protection Consultant (Part-Time, Job-Share and Full-Time)


Telephone Protection Consultant (Part-Time, Job-Share and Full-Time)


Location: Flexible



We’re the #1 best place to work in the insurance industry!

We’re delighted to have been awarded a Glassdoor Employees' Choice award, recognising us in the top 20 UK’s Best Places to Work in 2022 and the only UK insurer to make the list. The Employee’s Choice award recognises employers that shine brightest according to those who know a company best – the employees.


The opportunity:

An exciting opportunity has arisen for a Telephone Protection Consultant. You will initiate, develop and maintain business relationships from a panel of intermediaries to exceed sales targets.  Developing profitable relationships with intermediaries through sales and business consultancy, predominantly via the telephone, along with virtual and face-to-face visits where appropriate, to support the overall Zurich Distribution strategy.


Key responsibilities:

• Create, develop and manage relationships remotely with key intermediaries to promote Zurich Intermediary Group and drive protection sales.

• Demonstrate an understanding of how the intermediary business works: their current position, future aspirations and how Zurich Intermediary Group can partner with them to make life easier.

• Promote the Zurich Intermediary proposition predominantly using remote distribution methods such as telephone and webinar.

• Understand responsibilities associated with FCA membership (including TCF), and how this affects Zurich Intermediary Group and intermediaries.

• Be at the leading edge of understanding the marketplace and industry developments when dealing with distributors. 

• Operate an effective Client Management system and robust sales process.

• Operates within CDF scheme.

• Improve and update product and market knowledge and apply this knowledge appropriately.


Your skills and experience:

• Experience of selling / promoting protection products is desired.

• Good understanding of the Intermediary marketplace, competitors, as well as Intermediary business models, technology and processes.

• Good knowledge of FCA & governance responsibilities.

• Ability to deliver a consultative sales process with intermediaries and be able to consult with them about their current and future business needs and integrate Zurich Proposition.

• Adapts communication style to the individual needs of intermediaries.

• Able to network and successfully build relationships via remote media and face-to-face contact and be able to demonstrate consultative engagement.

• Have effective personal and business organisational and planning skills with a proven ability to think creatively and to innovate.

• Be self-motivated, goal orientated and resilient in a highly pressured environment.


The reward: 

As well as a competitive salary we also offer an excellent lifestyle benefits package which includes – 

• 12% pension

• 25 days holiday plus an additional 3 volunteering days

• Private medical cover

• Individual sales bonus 

• Discounted technology offers

• Virtual GP appointments

• Discounted gym membership

• Free flu jab

• Discounted gadget insurance 


At Zurich we will consider requests for flexible working on hiring.  Many of our employees work flexibly in many different ways, please talk to us at interview about the flexibility you may need. 


Who we are: 

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.


You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.


Further information: 

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that. 


Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. 


With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation. 


We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.


We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website. 


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. 



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