Associate Degree Apprenticeship Program - Claims - Schaumburg, IL (Summer 2025)

Zurich North America’s Apprentice Program 

Zurich is accepting resumes for our 2025 Apprentice Program, apply today! The program launches at the beginning Summer 2025 as early as June 16th through July 14th. 

About the program:

Our innovative General Insurance Apprentice Program allows participants to simultaneously gain their first-time higher education and the experience to launch a rewarding career in commercial insurance.  

In our Schaumburg Headquarter office Apprentices will support our Claims Care Center in:
 

• Handling incoming inquiry calls and Live Chats of varying complexity, ensuring a positive customer experience.
• Coordinating with internal and external customers to exchange information, clarify facts, and resolve queries efficiently.
• Working within multiple Zurich systems.
• Utilizing resources and best practices to accurately manage non-technical claim-related inquiries while fostering a positive customer experience.

Earn & Learn:

The two-year program offered in Schaumburg, IL combines targeted coursework at Harper Community College in Palatine, Illinois (a northwest suburb of Chicago) with relevant work rotations at Zurich North America’s headquarters in Schaumburg, Illinois. The ideal candidate is seeking a first-time associate degree and has minimal college credits completed.

 Apprentices who successfully complete this two-year program will:  

• Work in a paid, benefit-eligible full-time position at Zurich 
  • Work M/W/F, School T/Th, paid for all 40 hours/week
• Earn a tuition-free Associate in Applied Science degree in: 
  • Business Administration with a concentration in Insurance (Harper College, Schaumburg IL)
• Receive a Department of Labor Certificate of Apprenticeship 
• Possess credentials and skills for today’s ever-changing marketplace  

Basic Qualifications: 

• High School Diploma or equivalent.

• Professional work experience not required.
• Must be enrolled and validated as college ready by Harper Community College Admissions. This is a separate application process that can take place concurrently to Zurich's application process. 
   

Preferred Qualifications: 

• 1 or more years of work experience and/or leadership role in student activities and/or significant voluntary community service 
• Interest in pursuing a career in the insurance industry

• Ability to balance multiple priorities between work and school deadlines 
• Strong customer service skills 
• Collaboration and problem-solving skills 
• Ability to communicate with impact 
• High degree of self-discipline and focus 

• Attention to detail 
• Ability to collaborate and work successfully in a team environment 
• Intermediate computer skills, specifically Excel  
• Ability to navigate learning and interactions in an online environment

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s):
Remote Working: Hybrid
Schedule: Full Time

Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-