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Business Systems Analyst II


Zurich is currently looking for a Business Systems Analyst II to work as a key member of the Information Technology team supporting our Application Delivery unit out of our North American headquarters in Schaumburg, IL.


The Business Systems Analyst will serve as a liaison between the Business and IT in providing solutions to their business systems needs and will understand customers’ objectives, processes, and products as well as the business systems capabilities to formulate, define, document and implement systems scope and objectives to develop and provides solutions.


In addition, as a key member of the Application Delivery unit, the Business Systems Analyst will be responsible for documenting the technical requirements for various data management projects and other related changes


Key focus areas will include:


  • Ability to work to capture requirements in a formal manner

  • Ability to be resilient in the face of a complex system, complex problems, and demanding deadlines

  • Ability to work well with others in a highly interdependent high-performance team


Basic Qualifications:


  • Bachelors Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area

  • High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area

  • Process reengineering, e.g. LEAN/Six Sigma, Continuous improvement methodologies

  • Process modeling tools

  • Business systems integration


Preferred Qualifications:


  • Technical acumen and data analysis skills

  • Technical documentation experience

  • Ability to work within guidance on medium to large-scale projects

  • Software Development Life Cycle (SDLC) preferred

  • Experience in understanding and applying various delivery approaches (i.e. Agile, Waterfall, Scrum)

  • Experience in an analytical role on complex enterprise projects

  • Consultative experience preferred

  • Knowledge of insurance industry business processes and processing

  • Experience in working on enhancements or developing Claims systems

  • Good written and verbal communication skills

  • Advanced negotiation skills

  • Experience with collaborating across many teams

  • Analytical and problem-solving skills


As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.  


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Schaumburg

Remote Working: No

Schedule: Full Time


Linkedin Recruiter Tag: #LI-RD1 

Nearest Major Market: Chicago

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