Business Systems Analyst III

Zurich North America is currently hiring a Business Systems Analyst III working out of our Schaumburg, IL North America Headquarters.

Responsibilities:

• Collaborate with stakeholders to gather and document detailed business requirements. 
• Analyze and interpret business needs into functional and non-functional specifications. 
• Conduct gap analysis to identify system deficiencies and recommend solutions. 
• Evaluate current business processes and workflows to identify areas for improvement. 
• Develop and propose process optimization strategies to enhance efficiency and effectiveness. 
• Facilitate implementation of process changes, ensuring alignment with business objectives. 
• Coordinate with project teams, including IT, development, and testing teams, to ensure requirements are understood and implemented correctly. 
• Create clear and comprehensive documentation, including business requirements, process flows, use cases, and test plans. Maintain and update documentation throughout the project lifecycle. 
• Serve as a liaison between business units, IT, and other stakeholders. Facilitate meetings, workshops, and discussions to gather input and feedback. 
• Conduct user acceptance testing (UAT) and coordinate with users to validate functionality. 
• Identify and facilitate resolution of defects and issues during the testing phase. 
• Provide training and support to end-users on new systems and processes as required. 
• Assist in developing training materials and user guides to assist in the adoption of new solutions. 
• Offer ongoing support and troubleshooting as required for implemented systems and processes. 

Required:

• Bachelors Degree in Business Administration or Computer Science or Engineering and 8 or more years of experience in the Information Technology area

       OR

• High School Diploma or Equivalent and 10 or more years of experience in the Information Technology area

       AND

• Process reengineering; LEAN/Six Sigma experience
• Experience with process modeling tools
• Insurance application system design/analysis experience
• Experience with use case development
• Experience with Rapid Application Development (RAD) tools/techniques

Preferred:

• Minimum of 8-10 years of experience as a Business Analyst/Functional Lead, in the insurance/reinsurance industry. 
• Proven experience in requirement gathering, process improvement, and project management. 
• Familiarity with insurance products, policies, and regulatory requirements.
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Proficiency in business analysis tools and techniques. 
• Experience in working as part of large transformations utilizing AGILE Scrum methodology.
• Experience with project management tools (e.g., MS Project, JIRA). 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: Yes  
 
Linkedin Recruiter Tag: #LI-LH1 #LI-ASSOCIATE