End User Computing - Engineering Manager

Zurich is currently searching for an End User Computing – Engineering Manager to work out of our North American headquarters in Schaumburg, IL.

As a member of the End User Technology team supporting Zurich’s End User environment, the Engineering Manager will focus on delivery of a consistent product and computing experience to the Zurich North America workforce. The Engineering Manager will be tasked with organizing personnel and optimizing process around “as-a-Service” delivery models which are presently strained due to rapid chance cycles. The Engineering Manager role will expand End User Computing capabilities in Citrix services, Virtual devices services and desktop services. This role alleviates potential span of control issues, supporting employee engagement and workforce sustainability initiatives, and is foundational to ZNA executing on Group IT’s Workforce Experience strategy.

Additional responsibilities will include developing recommendations for Continuous Process and Operational improvement opportunities based on internal data, external vendor service delivery processes, and industry guidelines while leveraging process development, communication, and training experience to implement improvement opportunities. The Engineering manager will oversee engineers and overall management of Policy, OS Image, Application integrations, Security tool kit implementation around the area of Windows desktop, Citrix, and Virtual environment.

Other responsibilities will include:

• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
• Oversee the Mobile devices management operations
• Conduct training for Engineering team, Platform services, Tech support services for upcoming releases and modern technologies.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with EUC Tech support and Platform managers to set and/or implement policies, procedures, and systems and to follow through with implementation
• Provide oversight and direction to the employees in the operating unit following the organization's policies and procedures and empowering employees to take responsibility for their jobs and goals through accountability and regular feedback
• Oversee and optimize software testing and packaging process, ensure compliance at local and global guidelines
• Provide incident resolution process that ensures end user satisfaction compliance within local guidelines
• Liaison with Service Management and End User Service teams to ensure consistent delivery, teamwork, and customer satisfaction
• Working with Deskside Support in managing relationships with key operations vendors to ensure delivery standards, overseeing PC build process and end user deployments, and developing and documenting training and processes for consistent, quality end user support

Basic Qualifications:

• Bachelor’s degree and 5 or more years of experience in the Management Information Systems area
  OR
• High School Diploma or Equivalent and 7 or more years of experience in the Management Information Systems area

Preferred Qualifications:

• People management experience
• Experience in complex enterprise projects
• Strong problem-solving analytical skills
• Able to develop and drive initiatives with minimal oversight or guidance
• Excellent written and verbal communication and presentation skills
• Experience developing internal training, coaching, and mentoring protocols, and collateral
• Hands on experience in managing End user computing Engineering services which includes packaging of Software, implementation of GPO Policies, Incident management
• Hands on experience in Microsoft Intune management, Citrix environment, Microsoft Virtual environment/VMware environment
• Experience in team leadership, career coaching and management duties

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
 
Linkedin Recruiter Tag: #LI-DR1