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Entry Level - Claims Associate II



Zurich is currently seeking an Entry Level Claims Associate II to join our Workers Compensation Claims team in either Schaumburg, IL or Parsippany, NJ. 


This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices.  


At this level, you will manage a workers’ compensation claims caseload that consists of low to moderate exposure and medical complexity.  You will own your assigned claims from end to end, resolving claims according to best practices.  As part of Zurich North America’s commitment to service excellence, you will build partnerships with customers and brokers, and may be aligned to specific accounts.


Job Responsibilities:


  • Capture and update claims data/information in compliance with best practices for low complexity, low exposure personal or commercial line claims.

  • Determine liability by gathering relevant facts, utilizing applicable law, and establishing basic principles of negligence.

  • Confirm policy existence by identifying coverage on low complexity claims.

  • Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate and providing status updates to ensure customer satisfaction.

  • Establish timely reserves within authority limit by estimating value of claims.

  • Assess damages by calculating applicable damages or range of damages allowed by law.

  • Ensure customer service by proactively communicating information, responding to inquiries and following customer protocols.


Basic Qualifications:  


  • Bachelor’s Degree and no prior experience required in the Claims area

  • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area

  • Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area

  • Must obtain and maintain required adjuster license(s)

  • Experience with Microsoft Office


Preferred Qualifications:  


  • Insurance industry, medical terminology, or medical billing knowledge

  • Analytical and organizational skills

  • Ability to multi-task

  • Strong communication skills

  • Adapt to a changing environment

  • Experience collaborating across work groups



A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Schaumburg, AM - Parsippany

Remote Working: No

Schedule: Full Time


Linkedin Recruiter Tag: #LI-MM1 

Nearest Major Market: Chicago

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