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HR Service Center Representative



The Zurich HR Service Center is seeking a motivated HR Service Center Representative. This role serves as the primary contact to all employees/former employees and retirees on payroll, benefit and other Human Resources transaction and policy related questions. Handles customer service inquires and problems in order to provide an effective customer service and clear advice to customers. This role will be based out of our headquarters in Schaumburg, IL.



• High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area


• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Customer Service area



• In-depth knowledge of benefits, policies, payroll and other HR-related issues as well as federal and state regulatory requirements

• Experience with SAP, including Payroll or Benefits modules and ADP eTime

• Knowledge of taxes, benefits and direct deposit

• Accounting experience

• Advanced Microsoft Office skills

• Strong verbal and written communication skills

• Strong organization skills



Key Accountabilities:

• Be a primary contact for current and former employees on payroll, benefit and other Human Resources transactions.

• Provides excellent customer service.

• Handles one or more complex processes including exit processing, new hires, Qualified Domestic Relations Orders, Qualified Medical Child Support Orders, death claims, etc.

• Interacts with one or more vendors in response to employee issues.


Business Accountabilities

• Provide general clerical services to internal customers in the processing of Human Resources transactions to provide an effective customer service and clear advice to customers.

• Researches and resolves Human Resources transaction and policy related problems in a timely manner to support the achievement of customer service standards.

• Monitor Human Resources Services processes in order to identify opportunities for improvement.

• Access various Human Resources systems to process data and analyze this to facilitate decision making and provide an effective customer service delivery.

• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices within Human Resources Service.




A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Schaumburg

Remote Working: No

Schedule: Full Time

Nearest Major Market: Chicago

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