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Claims Specialist I



We are currently seeking an individual interested in expanding their insurance career in Ocean Cargo claims handling, while working closely with a team of individuals with varied backgrounds and experiences.You will also learn how to effectively manage your claims caseload from assignment through resolution, and in accordance with Zurich’s best practices and authority limits. This role will report to one of the following Zurich offices: Schaumburg, IL /  Atlanta, GA / Addison, TX / Maitland,FL / Rancho Cordova, CA


This is an opportunity to develop your technical skill set in policy interpretation and coverage analysis.  In this role, you will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers and brokers to provide a quality claims experience.


At Zurich North America (ZNA), the Marine Claims organization is dedicated to helping our customers mitigate commercial property and business interruption losses related to structural building damages and content losses as a result of weather events, theft, water or flood damages, and vandalism. Our purpose is to get our customers back on their feet and operational as quickly as possible. 


Here is what you can expect as a colleague of the Marine Claims team: 

  • Be part of an internal career path and actively participate in continuous conversations with your leadership that fosters growth into a consultative claims subject-matter-expert in commercial property claims handling

  • Learn technical claims excellence and industry best practices from a team of dedicated leaders

  • Interact with colleagues from diverse experience and backgrounds in a team environment

  • Invest in your career development through the attainment of adjuster state licenses, or insurance designations and coursework

  • Develop partnerships across organizational levels and functions

  • Occasional business travel may be required.



Basic Qualifications:

  • Bachelor’s Degree and 2 or more years of experience in the Claims Handling or Insurance area

  • 1 or more years in the Zurich North America Claims Foundational Training Program

  • Zurich Certified Insurance Apprentice including an Associate Degree with 2 or more years of experience in the Claims Handling or Insurance area

  • High School Diploma or Equivalent and 4 or more years of experience in the Claims Handling or Insurance area

  • Juris Doctor and 1 or more years of experience in the Claims Handling or Insurance area

  • Must obtain and maintain required adjuster license(s)

  • Customer service experience


Preferred Qualifications:

  • Analytical skills

  • Negotiation skills

  • Strong verbal and written communication skills

  • Experience collaborating across work groups

  • Organization skills and time management skills

  • Microsoft Office experience

  • Experience with Xm8, Xactimate, Xact or Xactanalysis

  • Experience with Marine Cargo Claims


As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.  


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Schaumburg, AM - Atlanta, AM - Rancho Cordova, AM - Addison, AM - Maitland

Remote Working: No

Schedule: Full Time


Linkedin Recruiter Tag: #LI-MM1 

Nearest Major Market: Chicago

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