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Operations Consultant


Zurich is currently in the process of expanding our Contingent Workforce program team and is seeking an Operations Consultant who will support the contingent labor management function for the United States and Canada while interfacing enterprise wide. This team is structured within Business Services Management of the Operations & Technology organization. Ideally this role is to work hybrid 1-2 days a week from our North American headquarters in Schaumburg, IL, however, will consider candidates outside of this location to work virtually




As an Operations Consultant, you are responsible for building and maintaining relationships with Engagement Managers and supporting the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, on boarding, worker assignment management, time, and expense management, off boarding and reporting. You will also support the end-to-end Services Procurement process for executing and managing Statements of Work.

  • Support the day-to-day contingent workforce program operational tasks including:

    • The end-to-end requisition process of contingent workers by partnering with the Zurich engagement manager to get a full understanding of position requirements and effectively translating for suppliers.

    • Shortlist the candidates submitted by the supplier and assist the engagement manager through the interview, selection, and onboarding process.

    •  Assist engagement managers during all stages of the contingent labor acquisition process including requisition intake, sourcing, and candidate shortlisting and interviewing.

    • Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting an intake session with engagement managers to gather detailed job descriptions to distribute to supply base.

    • Advise engagement managers on status of requirements and monitor supplier sourcing strategies to ensure timely response.

    • Coach, manage and oversee performance of participating staffing suppliers.

    • Monitor performance against contract SLA’s, requisition aging, invoicing, time and expense entry and supplier compliance tracking.

    • Maintain and update monthly activity and performance reports

    • Provide constant interaction via face to face, email and phone with engagement managers, staffing vendors, contingent workers and other partners.

    • Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity.

    • Ensure all SOWs/assignments are closed in the system with accurate finish reasons upon notification of completion.

    • Assist and monitor time and expense entry to ensure appropriate approvals occur by engagement managers by required deadlines

  • Lead and support projects to address strategic and operational priorities which are cross functional and highly visible


Basic Qualifications:

  • Bachelor’s Degree and 4 or more years of experience in the Insurance or Operations area
  • High School Diploma or Equivalent and 6 or more years of experience in the Insurance or Operations area
  • Zurich Certified Insurance Apprentice including Associate Degree and 4 or more years of experience in the Insurance or Operations area
  • Project management experience



  • Experience with a Vendor Management System (e.g., Beeline)
  • Contingent Workforce Management (CWM) experience (e.g., MSP, Staffing Supplier, internal CWM program)
  • Ability to communicate with all levels of the organization from entry level to senior leaders
  • Ability to develop collaborative relationships
  • Change management, process management, and negotiation skills
  • Strong verbal and written communication skills
  • Data analysis, analytical, and problem-solving skills



Applicable Only to Jobs to be Performed Remotely in any US state


The salary range for this role is $67,100-$83,900. This is the range Zurich NA in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed remotely in any US state. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Schaumburg, AM - Remote Work (US)
Remote Working: Yes
Schedule: Full Time
Linkedin Recruiter Tag: #LI-AW1 #LI-HYBRID 

Nearest Major Market: Chicago

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