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Operations Manager



The Zurich Contingent Workforce and Supplier Governance Team is currently in the process of expanding our program and is seeking an Operations Manager who will support the contingent labor management function as well as the third-party governance process for the United States and Canada while interfacing enterprise wide. This team is structured within Business Services Management of the Operations & Technology organization. Ideally this role is to work out of our North American headquarters in Schaumburg, IL, however, will consider candidates outside of this location to work virtually. 




  • Manage day to day contingent workforce program operational tasks including:

    • Manage the requisition process of contingent workers by partnering with the Zurich engagement manager to get a full understanding of position requirements and effectively translating for suppliers. Shortlists the candidates submitted by the supplier and assists the engagement manager through the interview, selection and onboarding process.

    • Support contingent workers, suppliers, and engagement managers with ongoing maintenance of contingent workers including timesheets, performance discussions with suppliers, contingent worker issues, etc.

    • Manage supplier performance including candidate quality by utilizing a monthly scorecard process, performance improvement plans, supplier optimization, etc.

    • Create ad hoc and regular reporting through the Beeline vendor management system

    • Responsible for managing the Beeline contingent worker system ticket management process including defects, enhancements, etc. Has responsibility for documenting requirements and performing testing activities.

    • Manage program mailbox to address items raised by engagement managers and/or suppliers

  • Lead and support projects to address strategic and operational priorities which are cross functional and highly visible

  • Apply critical thinking to various contingent workforce and supplier governance processes and projects to support policies, guidelines, and governmental regulations.

  • Facilitate the supplier governance framework to ensure Zurich contract owners have supplier management processes in place to be compliant with the Zurich Risk Policy.

  • Develop training content and provides ad hoc and ongoing training for both the supplier governance contract owners and the contingent workforce engagement managers / suppliers.


Basic Qualifications:


Bachelors Degree and 3 or more years of experience in the Insurance or Operations area


• High School Diploma or Equivalent and 5 or more years of experience in the Insurance or Operations area


• Project management experience




• Ability to communicate with all levels of the organization from entry level to senior leaders

• Ability to develop collaborative relationships

• Change management, process management, and negotiation skills

• Strong verbal and written communication skills

• Data analysis, analytical, and problem-solving skills

• Experience with the training life cycle from needs assessment through evaluation

• Experience with Camtasia, WebEx and similar course development tools



As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time. 


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Schaumburg, AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time


Linkedin Recruiter Tag: #LI-AW1 

Nearest Major Market: Chicago

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