Technology Operations Analyst (Mid-Senior or Senior level)

Zurich North America is hiring an Technology Operations Analyst – Legal Services to join our team! We are open to hiring talent to work at our Schaumburg office. This is a Hybrid position with 3 day in office.

Position Summary

The Technology Operations Analyst in the Technology Operations team for Legal Services will play a critical role in analyzing, managing, and leveraging data to drive business decisions, operational efficiency, and financial performance. This role goes beyond technical execution, requiring a strong analytical mindset, business acumen, and strategic thinking to ensure that data is not only collected and structured but also transformed into actionable insights. The ideal candidate will have a blend of technical expertise, problem-solving skills, and stakeholder management capabilities to support the data needs of legal operations, performance tracking, and financial analysis. They will develop scalable Power BI dashboards, analyze key metrics, manage data models, and collaborate with stakeholders to enhance Legal Services' data capabilities.

Key Responsibilities:

• Leverage data to support strategic decision-making by analyzing operational and financial performance metrics.
• Develop and maintain Power BI dashboards that provide actionable insights into legal spend, matter management efficiency, and departmental performance.
• Perform data analysis to identify trends, anomalies, and opportunities for process improvement and cost optimization.
• Use SQL to extract, clean, and analyze data, ensuring high data quality and accuracy in reporting.
• Support Legal Services' strategic priorities by aligning data solutions with business objectives, operational performance, and financial oversight.
• Collaborate with stakeholders (e.g., Legal, Finance, IT) to define and refine key performance indicators (KPIs) for reporting and analytics.
• Improve and streamline reporting processes, reducing manual effort and increasing efficiency through automation and self-service analytics.
• Develop and optimize data models that support performance tracking, legal spend analysis, and operational metrics.
• Manage data security and governance, ensuring compliance with internal policies and industry standards.
• Translate business needs into technical solutions, ensuring that reporting and analytics align with Legal Services' strategic goals.
• Communicate data-driven insights effectively, helping stakeholders understand and act on the data.
• Train and support business users on leveraging Power BI dashboards and self-service analytics tools.

Why Join Us?

• Make an Impact – Use data to drive insights that influence operational efficiency, financial performance, and legal decision-making.
• Work with Cutting-Edge Technology – Gain hands-on experience with Azure Data Factory, Power BI, SQL, and GitHub.
• Collaborate with Business Leaders – Engage with Legal, Finance, and IT teams to shape data-driven strategies.
• Continuous Learning & Career Growth – Develop technical, analytical, and strategic skills in a highly visible and evolving role.

This role will be filled at either the Technology Operations Analyst or Senior Technology Operations Analyst Level.  The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

Basic Qualifications:

Technology Operations Analyst:

• Bachelors Degree and 3 or more years of experience in the Data Management area
  OR
• High School Diploma or Equivalent and 5 or more years of experience in the Data Management area
  AND
• Experience with data interrogation/analysis techniques.

OR

Senior Technology Operations Analyst:

• Bachelors Degree and 5 or more years of experience in the Data Management area
  OR
• High School Diploma or Equivalent and 7 or more years of experience in the Data Management area
  AND
• Experienced in data interrogation, data profiling or data modeling

Preferred Qualifications:

• Bachelor's degree in Data Analytics, Mathematics, Computer Science, Information Systems, Business Intelligence, or a related field.
• 3+ years of experience in data management, business intelligence, or analytics roles.
• Basic knowledge of SQL, including writing simple queries for data extraction, transformation, and analysis.
• Solid understanding of data modeling concepts (e.g., table relationships, primary keys, normalization, and denormalization).
• Hands-on experience with Microsoft Power BI, including Power Query, M Code, and DAX.
• Analytical mindset and problem-solving skills, with the ability to identify patterns, trends, and areas for optimization.
• Ability to work with various datasets, extract insights, and present findings in a clear and meaningful way.
• Strong communication and stakeholder management skills, with the ability to translate data insights into actionable business strategies.
• Eagerness to learn and grow, with a proactive approach to developing new skills in data analytics, technology, and business strategy.
• Familiarity with API integrations, supporting automated data retrieval from third-party systems.
• Knowledge of data governance best practices, ensuring compliance and security in handling sensitive legal data.
• Experience with business process optimization, using data to identify inefficiencies and recommend solutions.
• Experience in a corporate legal, insurance, or compliance environment with an understanding of industry-specific data challenges.
   

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The combined salary range for this position is $85,500.00 - $161,000.00. The proposed salary range for the Technology Operations Analyst is $85,500.00 - $140,000.00, with short-term incentive bonus eligibility set at 10%. For the Senior Technology Operations Analyst is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-LC1 #LI-ASSOCIATE #LI-HYBRID