Workforce Productivity Lead

Zurich North America is currently hiring an End-to-End Workforce Productivity Lead to support the rollout and ongoing management of ZNA’s newly deployed workforce productivity tool. This person will have an opportunity to specialize in select areas that are critical to the rollout and adoption of the tool including data & insights, IT & ops, change management, communications, etc. This person will work a hybrid schedule at our Schaumburg North America HQ, will report to the Productivity Team Leader, and be part of the newly created Productivity Center of Excellence (CoE).
 

Responsibilities:
•    Support CoE in managing deployment activities to enable the smooth rollout of the productivity tool.
•    Develop and execute communication plans to keep all stakeholders informed and engaged during and after the rollout.
•    Provide ongoing assistance and resources to users to ensure effective utilization of the productivity tool.
•    Conduct market research to compare ZNA productivity trends against external benchmarks to generate competitive insights and drive strategic decisions.
•    Develop a comprehensive understanding of business unit operations and challenges to effectively tailor productivity initiatives.
•    Analyze data from the productivity tool to generate actionable insights that inform strategic decisions across various departments.
•    Identify and analyze opportunities across business units to enhance workforce productivity and operational efficiency.
•    Develop strategic roadmaps and comprehensive plans to guide teams in effectively building and executing productivity initiatives.
•    Provide data-driven recommendations based on tool insights, and present to senior leadership to enhance business strategies.
•    Provide strategic advice to business units on optimizing productivity tools and processes.
•    Collect feedback from business units to identify areas for improvement and implement necessary changes.
•    Develop and deliver training programs and communication plans to support productivity initiatives.
•    Engage with senior leaders to communicate progress, insights, and recommendations.
•    Liaise with other functional units (HR, IT/Ops, Change Management, etc.) to review and finalize communication and training pieces.
 

Basic Qualifications:
•    Minimum of 5-10 years of experience in productivity management, insurance ops, process improvement, or a related field
•    Bachelor’s degree (preferred: Master’s degree) in Business Administration, Management, or related discipline
•    Proven experience in leading productivity enhancement initiatives
 

Preferred Qualifications:
•    Strong communications and executive engagement skills
•    Strong analytical and problem-solving skills
•    Strategic thinking capabilities
•    Experience in insurance operations and / or knowledge of the P&C insurance market
•    Experience in managing complex projects with competing priorities
•    Ability to work cross-functionally across the enterprise
•    Collaborative and able to work effectively with diverse teams
•    Delivers actionable results and supports initiative execution
•    Proficient in Microsoft Office (i.e., Excel, PowerPoint)
•    Previous experience with productivity tracking software such as ActivTrak
 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-LH1 #LI-ASSOCIATE