Workforce Productivity Team Leader

Zurich North America is currently hiring a Workforce Productivity Team Leader –  to lead a team of End-to-End Productivity Leads as part of the newly established Productivity Center of Excellence (CoE). This person will work a hybrid schedule at our Schaumburg North America HQ.
 

Responsibilities:
•    Manage a team of ‘end-to-end productivity leads’ as part of a productivity CoE. 
•    Oversee the daily operations of the CoE team, ensuring alignment with ZNA's strategic objectives and leveraging workforce productivity tool insights to guide the team. 
•    Develop and execute strategic plans that utilize productivity tool data to drive business growth and operational efficiency within ZNA’s business units. 
•    Work collaboratively with cross-functional teams, such as HR, Comms, IT/Ops, etc. to drive productivity initiatives that are identified by the CoE. 
•    Lead change management efforts, ensuring successful adoption of new productivity tool processes and initiatives.
•    Utilize productivity tool analytics to track and assess team performance, providing feedback and coaching to ensure continuous improvement in alignment with CoE objectives. 
•    Maintain clear and effective communication within the CoE team and other business units, ensuring updates from the productivity tool are shared and understood. 
•    Engage with senior leaders to communicate progress, insights, and recommendations.
•    Review external productivity trends against external benchmarks to generate competitive insights and drive strategic decisions.
 

Basic Qualifications: 
•    Minimum of 5-10 years of experience in productivity management, process improvement, insurance ops, or a related field 
•    Bachelor’s degree (preferred: Master’s degree) in Business Administration, Management, or related discipline 
•    Proven experience in leading productivity enhancement initiatives 

Preferred Qualifications:
•    Experience leading and managing a diverse team 
•    Strong communications and executive engagement skills 
•    Strong analytical and problem-solving skills
•    Strategic thinking capabilities
•    Experience in insurance operations and / or knowledge of the P&C insurance market 
•    Experience in managing complex projects with competing priorities
•    Ability to work cross-functionally across the enterprise
•    Collaborative and able to work effectively with diverse teams
•    Proactive in identifying and addressing productivity challenges
•    Problem-solving first approach
•    Delivers actionable results and supports initiative execution
•    Proficient in Microsoft Office (i.e., Excel, PowerPoint)
•    Previous experience with productivity tracking software such as ActivTrak
 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
Linkedin Recruiter Tag: #LI-LH1 #LI-ASSOCIATE