Claims Assistant

Job Title : Claims Assistant

Location: Singapore

The Opportunity :

We are seeking a customer-centric and positive individual to join our expanding team and enhance our market-leading Zurich Claims proposition. This role involves providing high-quality administrative and claims management support to our growing claims department, including handling Express claims as directed by senior case managers or functional managers.

Key Responsibilities:

• Direct customer inquiries or claims to appropriate personnel or handle them personally.
• Manage accounts payments, new claims registration, and data cleansing activities.
• Ensure accurate data management as per Zurich claims guidelines and Global Claims Policy.
• Participate in team meetings, projects, and drive continuous improvement initiatives.
• Communicate clearly with both internal and external stakeholders.
• Assist with claim management, including follow-ups, diary system management, and professional communication with key customers, brokers, and partners.
• Maintain a diary system to ensure adherence to time frames.
• Perform basic administrative duties: word-processing, photocopying, filing, and archiving claims files as needed.
• Handle FNOL Centre tasks: acknowledging FNOLs, segment, assign claims, and manage Express claims as directed.
• Comply with recommendations from claims audits/reviews and apply a consistent claims approach in line with team procedures.

Qualifications, Skills & Experience:

• Demonstrated strong work ethic with the ability to meet deadlines and prioritize key tasks effectively.
• Fresh graduates with a degree or insurance diploma are welcome; candidates with 'A' levels or a good GCE 'O' level and relevant work experience will also be considered.
• Excellent command of the English language.
• Exceptional attention to detail and strong numeracy skills.
• Prior experience with AS400 is advantageous.
• Essential: Singapore working experience (for PR candidates).
• Team-oriented with a strong desire to develop skills in managing insurance claims and the potential to advance in claims handling.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences.

Let’s continue to grow together!

• Location(s):  [[Singapore]] 
• Remote working: [[Hybrid Working Model]]
• Recruiter name: [[Ahona Adhikary]]
• Closing date: