Cyber Account Manager

Looking for a Cyber Account Manager to develop and maintain profitable relationships with new and existing customers and assist sales force to drive growth and profitability in region.

Job Accountabilities

• Provide specialized training and coaching to customers and Business Unit personnel on specialized products and services.

• Produce and analyze reports related to Business Unit´s and customers´ book of business and make recommendations for improvements to sales management, sales force and customers on a monthly basis.

• Serve as advisor to the sales force, customers and potential customers regarding the resolution of technical issues that affect the sales, installation and utilization of organization products and/or services.

• Anticipate, recognize and respond to needs of customers.

• Support implementation of customer initiatives.

• Provide status updates.

• Resolve technical problems by referring to policies, procedures, specifications.

• Compare alternatives for solving problems or improving procedures or products and provide recommendations.

•  Provide technical expertise for short-term, defined scope projects.

• Business Travel, as required

• Maintain a Valid Driver's License, as required

• Regular Predictable Attendance Job Profile Generated on Apr 15, 2024 Confidential Page 2 of 4

• Visibility in the Office, as required

Business Accountabilities

• Support distributor (or other partner) remuneration, and monitor and take responsibility for resources/cash, with defined Finance and Insurance Regional Account procedures, where applicable.

• Carry out tasks, such as the preparation of documentation, to support the implementation of projects to time and quality standards.

• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard and work practices.

• Collect data from well-established sources and develop customer or distributor reports to help preparations for key tenders/meetings, including commentary and an analysis of trends to facilitate decision-making where required.

• Monitor business processes in order to identify opportunities for improvement.

• Provide clear feedback to customer/distributor (or other partner) enquiries and monitor specific issue handling and resolution.

• Resolve operational customer/distributor (or other partner) management activities (e.g. remuneration, sales initiatives, event management, cross-selling), ensuring an efficient and high-quality service is extended to all internal and external customers.

• Provide support to the Sales and Distribution teams in product line, on a local level, acting as liaison between field and internal stakeholders on customer and distributor issues.

• Contribute to research and analysis on potential business development opportunities.

Performance Management Accountabilities

• Model behaviors that demonstrate commitment to corporate values.

• Provide input into performance management discussions of project team members.

• Educate team members and business partners on area of technical expertise.

• Provide guidance and support for team members.

• Take action to manage own personal development and encourage others to do the same.

Required Qualifications:

• Bachelors Degree and 2 or more years of experience in the Sales area

            OR

• High School Diploma or Equivalent and 4 or more years of experience in the Sales area

            AND

• Licensed to sell insurance products in states assigned

Preferred Qualifications:

• In-depth knowledge of principles of sales, sales techniques, and sales terminology
• Knowledge of insurance industry, market and competitors
• Basic knowledge of insurance and reinsurance principles
• Microsoft Office skills

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - St. Louis
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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