American Express Claims Representative

Zurich North America is seeking a American Express Claims Representative to join our Group in North America.

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.

If you’re interested in becoming part of this exciting and growing team, we would love to hear from you!

The Claims Call Center handles incoming calls from American Express Card Members needing to file an insurance claim.  The team will provide prompt and professional service to fulfill the client’s request.  This will include providing benefit and coverage information, setting up a new claim, and providing information on the status of an existing claim.  These services are provided real time Monday through Friday from 7 am to 7 pm central time.

Basic Qualifications:

• High school diploma or equivalent

Preferred Qualifications:

Key qualities that we are seeking include:

• A record of providing outstanding customer service (1+ years preferred)
• Excellent verbal and written communication skills
• Attention to detail and accuracy in gathering and entering information into a system
• Analytical skills in reviewing and interpreting policy coverage and claim status
• Ability to effectively manage and prioritize tasks
• Ability to respond to high end clientele with professionalism

Job Details

• Full Time Monday through Friday
• 2nd shift, 11am-7pm
• Salary $18.00-$20.00/hr dependent upon experience
• Hybrid work model
• Location: Stevens Point, WI and Houston, TX

You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.

We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.

Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet