Claims Trainer

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.

Zurich North America is seeking a Trainer to join our Group in North America.

If you’re interested in becoming part of this exciting and growing team, we would love to hear from you!

This position is responsible for the development and delivery of training primarily for Express claims adjusters for NAC programs. This includes identification of training needs to enhance performance of our existing staff as well as development and delivery of new hire training and orientation.

Responsibilities include

• Consult on and manage training efforts, collaborating with team members at all levels. Create and maintain training processes and procedures.

• Determine curriculum and training plans, work with subject matter experts to create appropriate training material and create any necessary documentation or updates to procedures.

• Conduct logistical planning for training activities and deliver primary training through agreed upon method (classroom, video, one-on-one, documentation, Teams, etc.).

• Provide On-The-Job (OJT) training assisting with mentoring and training.

• Conduct employee observations (sit with existing staff, answer questions,  etc.) to identify training opportunities to close performance gaps. Maintain all training records and coordinate necessary training to ensure any training gaps are addressed.

Basic Qualifications:

• High school diploma or equivalent

• 2+ years of previous Claims and/or customer service experience within Travel preferred but not required.

Preferred Qualifications:

• 2+ years of training experience in a business setting preferred but not required.

• Previous experience in curriculum design/creation preferred but not required.

• Accredited training certificate (ATD) preferred but not required.

You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.

We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.

Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet