Global Assist Coordinator

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.

If you’re interested in becoming part of this exciting and growing team, we would love to hear from you!

Zurich North America is seeking a Global Assist Coordinator  to join our Group in North America.

Global Assist handles incoming calls from American Express Card Members who are facing unexpected travel situations around the world. The team acts quickly to provide the assistance our clients need to resolve their emergency and get back to enjoying their travel.  This may include tracking lost luggage, coordinating emergency cash wire transfers, assisting with hotel check-ins, or helping to replace lost or stolen passports.  We provide these services real time, 24 hours a day, seven days a week. 

Basic Qualifications:

• High school diploma or equivalent

Preferred Qualifications:

• A record of providing outstanding customer service (1+ years preferred)
• Ability to solve complex problems within an established protocol of procedures and possible solutions
• Ability to think outside the box
• Excellent verbal and written communication skills
• Ability to effectively manage and prioritize tasks
• Ability to respond to high end clientele with professionalism
• International travel experience and geography knowledge is helpful
• Proven experience in customer support or the travel industry is a plus

Job Details

• Full Time including rotating weekends.
• 1st and 2nd shift available including a shift differential of $3/hour for nights and weekends.
• Salary $18.00-$20.00/hr dependent upon experience
• Hybrid work model
• Location: Stevens Point, WI and Houston, TX

You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.

We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.

Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet