Medical Assistance Coordinator

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.

If you’re interested in becoming part of this exciting and growing team, we would love to hear from you!

Zurich North America is seeking a Medical Assistance Coordinator to join our Group in North America.

Medical Assistance Coordinators provide support to our clients around the world who have encountered a medical situation while traveling.  This may include locating doctors or facilities for an individual to seek treatment, assisting with a prescription replacement, or coordinating a complex medical evacuation where specialized care and flight arrangements are necessary if a traveler becomes ill or sustains an injury during their trip.  The staff works closely with our global team of medical professionals to ensure medical appropriateness for treatment while traveling and the return trip home.  We provide these services real time, 24 hours a day, seven days a week. 

Basic Qualifications:

• High school diploma or equivalent

Preferred Qualifications:

• Familiarity with medical terminology as well as foreign language abilities are highly valued
• A record of providing outstanding customer service (1+ years preferred)
• Previous telephone experience
• Ability to solve complex problems within an established protocol of procedures and possible solutions
• Solid critical thinking skills
• Excellent verbal and written communication skills
• Ability to effectively manage and prioritize tasks
• Ability to respond to high end clientele with professionalism
• International travel experience and general geography knowledge is helpful
• Some knowledge of medical terminology is a plus
• Foreign language capabilities are highly valued

Job Details

• Starting salary ranging from $44,000 to $48,000 based on experience
• All shifts available including a shift differential for premium hours worked ranging an additional $3 to $6 per hour on top of base salary
• Full Time including rotating weekends

You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.

We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.

Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet