Partner Content Manager

Zurich Cover More is seeking a Partner Content and Project Manager to join our Group in North America.

The Partner Content and Project Manager will be part of the Global Programs team and responsible for managing the end-to-end content management lifecycle with our global partners. In this role you will work directly with the partners and with internal stakeholders to help create customer-centric focusing on enhancing customer value, content testing and optimizing travel insurance sales within the partner's purchase path.  In addition, you will be responsible for planning, organizing and overseeing the creation and execution of content projects, test plans, ensuring content is delivered on time, while aligning with overall strategic and business goals for our partners.

Responsibilities Include:

• Manage the overall content optimization program with our partners, collaborating closely with the partner's product, UX and business teams; and Travel Guard's partner management, solutions delivery, underwriting, marketing, legal and Rapid Learning Lab™ teams
• Develop a content strategy, enhanced communication and feedback protocols, joint content creation process and protocols that meet regulatory guidelines and promotes velocity
• Convey and reinforce Travel Guard’s content guidelines and principles to our external partners
• Help with ideation of content for partners working closely with Travel Guard's marketing team
• Oversee content submissions and approvals   
• Create content guidelines in collaboration with Travel Guard’s marketing and legal teams
• Create a repository of content and process documentation 
• Work in partnership with the Global Programs' Partner Management and Solutions Delivery teams to manage the content initiatives within our roadmaps 
• Ensure content projects align with our Partners and Travel Guard’s overall content strategy and business objectives  
• Establish and maintain efficient workflows for content creation, auditing and production to ensure content guidelines are being met
• Monitor content submissions from creation to execution, identify potential issues and report on content status
• Develop and deliver presentations at a senior client level 
• Facilitate content meetings and ensure effective communication among internal and external stakeholders
• Build and develop strong relationships with key stakeholders to improve efficiency, effectiveness
• Assist with other projects, as needed
• Estimated travel up to 25%

 
Basic Qualifications:

• Background in content management, content creation or similiar work experience
• Good understanding of online sales channels, UX principles and analyzing data
• Must have the ability manage multiple priorities in a fast-paced environment
• Strong verbal and written communication skills: effectively interact with team members, internal and external stakeholders
• Strong organization skills: ability to prioritize multiple requests simultaneously and meet deadlines
• Ability to identify problems and propose solutions
• Proficiency in Microsoft Office applications (MS Word, Excel, PowerPoint)
• Excellent communications and interpersonal skills
• Ability to work with minimum direction independently and  in a team-oriented environment
• Ability to adapt to shifting priorities
• Ability to work in our Stevens Point, WI office 2-3 days a week

Preferred Qualifications:

• Project management experience 
• Marketing experience and/or leading marketing initiatives
• Knowledge of insurance market, products and services would be helpful
• Experience in insurance, fintech/Insurtech, ecommerce and/or account management