Quality Assurance Analyst

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.

If you’re interested in becoming part of this exciting and growing team, we would love to hear from you!

Zurich North America is seeking a Quality Assurance Analyst to join our Group in North American, Stevens Point, WI.

At Zurich, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable Zuirch businesses to achieve their goals.  Information Technology functions include application development and management, enterprise architecture, and technology risk and compliance.

About the role:

• Works closely with the QA Manager, Developers, Product Owners, Scrum Masters, Business Operations and other QA staff to ensure that business requirements are testable and verifiable as identified by the Agile team in order to ensure requirements traceability and delivery of expected functionality.

• Test Estimation

• Able to provide basic/simple estimate for Testing Work Effort

Test Planning

• Reviews documentation (for example, Business Requirements, User stories, Functional Specification Documents) as they relate to the given test stage

• Reviews and provides input to Master and Detailed test plans, traceability matrix, estimation, test metric reports, etc.

• Inform the Test lead and Project Manager of any issues that may affect the schedule, budget, or quality of the solution or the testing process

• Participates in the Agile ceremonies

Test Preparation

• Read and understand Business Requirement/User Stories and translate functional enhancements described into Test Cases

• Prepare Test Specification Documents  (Test Conditions, Test Cases, Test Scripts)

• Performs peer reviews for system/integration test specifications

• Determine the test conditions, which identify exactly what needs to be tested, and verify that they match their related development stages and the requirements, objectives and designs, they intend to prove. For each test condition, identify the expected result following execution of the test.

• Group test scenarios and test conditions relating to similar technical or functional aspects of the application into test cases. Verify a balance is achieved between completely independent test cases and sequential cases that are dependent upon each other (e.g., name and description of the test case, business relevance, and type of the test case, execution dependency, and the approximate time span needed to execute the test case).

• Define and create test data to be used for testing.

• Ensure the test cases are thoroughly reviewed and amended based on review comments.

• Translate Business Requirements into Test Cases

Test Execution

• Participate in test readiness reviews and turn over activities between the development and testing teams

• Perform System and Integration Test Execution

• Log new or re-open existing defects. Identifies defects resulting from the product failing to meet the specifications or a failure in the test itself. Provide details on how to recreate the issue within the bug as well as why you expected the results and the actual results, report incident and track to closure

• Reviews requirements documentation to determine the cause of the defect

• Review and satisfy the test entry criteria, defined in the Test Execution checklist, to confirm all deliverables have been created, domain processes have been followed, and all development - standards followed, to enable scenarios outlined in test conditions/scripts to be executed

• Meticulously follow the step-by-step instructions in the Test Script assigned according to the Test Plan. At each step, follow the action/description and verify that data is input correctly.

• Compare the actual results with the expected results to identify discrepancies and log a defect when there is a mismatch.

Quality

• Adhere to AIG policies and procedures (Release and Change management and other Quality Assurance  processes)

• Contribute continuous improvement activities for Testing (which resulted in improved productivity, reduced cost, improved phase containment, reduced production defects etc.)

• Conducts Knowledge Transfer (KT) to team member

Test Deliverables

• Input to Test Estimates and Test plans

• Input to Requirement Traceability Matrix

• Executed Test Scripts

• Logged defects

Keep up to date on current technology

• Read periodic information systems journals/magazines.

• Participate in professional user groups and organizations

• Attend professional conferences, meetings, seminars and training

• Research and evaluate new tools and techniques

• Adhere to all IS policies and procedures

• Keep current with all policy and/or procedural changes

• Apply all the approved policies and procedures

Adhere to all IS policies and procedures

• Keep current with all policy and/or procedural changes

• Apply all the approved policies and procedure

Basic Qualifications:

• Two year degree in CIS/Computer Science or 1-2 years of IT experience in lieu of degree

Preferred Qualifications:

• Preferred experience with testing suites

• Preferred working knowledge of Microsoft .Net technologies (C#, VB.Net)

• Preferred working knowledge of Web Services

• Software and Industry Knowledge

• Working knowledge of XML

• Microsoft Office products

• Experience with Microsoft Test Manager or Team Foundation Server is a bonus.

• Ability to apply systems thinking to generate solutions, focus on process rather than the specific event to identify root cause and evaluate alternative solutions/process improvements

• Ability to perform in a fast-paced agile environment

• Presentation skills with the ability to present to multiple levels of leadership and technical knowledge.

You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.

We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.

Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet