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Head of Nordic Property, Marine and Engineering Claims and Head of Sweden First Party Claims


Head of Nordic Property, Marine and Engineering Claims and Head of Sweden First Party Claims

If you are interested to work in an international environment with global reach, we might have an opportunity just for you. If you are a customer centric, agile and engaging person that would like to join an innovative and professional claims team, then we are happy to receive your application!


Zurich is one of the most specialized insurance companies within non-life insurance for local and international business in the Nordic market. Our Nordic Claims department works with a wide range of claims within different Lines of Business for Customers in the Nordics as well as in the rest of the world. We are now looking for an outgoing and positive person to lead our Property, Marine and Engineering Claims team from our hybrid, Stockholm office.


Head of Nordic Property, Marine and Engineering Claims and Head of Sweden First Party Claims

As a manager within the Claims function you will lead a team that provides high quality customer focused claims services and will be responsible for ensuring the effective and prompt settlement of claims within your lines of business.

You will coach the team within claims handling, negotiations, large loss presenting, reporting and build personal development plans for yourself and team members. You will report to the Nordic Chief Claims Officer and deliver leadership that drives proactive, solution orientated behaviors, goals, and approaches within the team. You will develop and lead a learning culture based on a continuous improvement mindset with inputs from stakeholders, peers, co-workers, and customer experiences.


You will have the technical responsibility for Property, Marine and Engineering Claims within assigned authority level. You will be involved and need to influence those cases exceeding this level and will have a portfolio view of pending claims with focus on Large and Complex claims.

You will also be responsible for maintaining strong relationships with Brokers and Customers as well as maintaining a cross-functional learning and experience culture with underwriters, risk engineers and other stakeholders.


Qualifications and skills:

  • Several years of working within Claims
  • Preferably an academic degree
  • Preferably experience in a Leadership role
  • Relevant business/industry qualification
  • Strong relationship builder with ability to inspire and motive colleagues
  • Good technical knowledge along the claims handling core processes
  • Very good communication skills in English, written and spoken, are required


Skills and competencies:

  • Leadership skills and interest, e.g., how to lead teams across multiple locations and different cultures
  • Strong relationship builder with ability to inspire and motive colleagues
  • Ability to deliver excellent customer service
  • Proactive and innovative approach to claim solutions
  • Problem solving, decision making and judgment skills
  • Good communication and negotiation skills


As a person, you have communication and negotiation skills and are willing to take accountability even outside your line of business. You like to seek new solutions and you include the diversity and inclusion perspective into your leadership behaviors as well as the every-day work. You ensure your own as well as your team’s actions and behaviors are well aligned with Zurich’s Strategy, Purpose & Values. You have a personal drive and resilience, and ability to energize self.


You will be a member of the Claims Management Team.


Please refer your questions to Chief Claims Officer, Gareth Ellis, or Anna Green, CEO Sweden,


You are welcome to submit your application online until December 16, 2022, at the latest. The selection process will run continuously, and we encourage you to submit your application as soon as possible.



About the company

Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 55,000 employees serving customers in more than 215 countries, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.


At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential.

As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our customers and colleagues.


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