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IT Supplier Relationship and Contracts Manager - (Part-Time, Job-Share and Full-Time)


IT Supplier Relationship and Contracts Manager - (Part-Time, Job-Share and Full-Time)

Location: Swindon or Fareham

The opportunity: 


You’ll lead and monitor the relationship, ongoing performance and contractual commitments of our IT Suppliers. Adding value through your existing experience gained within an IT environment to contribute to the development of reporting, contracts, policies, and procedures, to ensure delivery of business-aligned services.


You’ll manage some of our Strategic Tier-1 IT suppliers and contracts, brokering relationships that will require a holistic view, across multiple projects, multiple contracts both locally and globally. You will lead on contract change and negotiations and take a more focused view of our relationship with a supplier, looking specifically at requirements and details needed for particular engagements.


You’ll be constantly and consistently looking at mitigating risk, cost management as well as stakeholder management - your chance to shine and really demonstrate your passion for customer focus and continuous improvement.


We need someone who is organised, pro-active and comfortable not only working with people but also reflecting on interpersonal relationships, individual motivations and what constitutes effective communication. You’ll regularly draw down on your stakeholder management prowess and proactively seek to establish new relationships.


What we’re looking for: 


Chances are you have a broad range of experience gained in a Service Management environment, in something like procurement or contract management, maybe a high level of commercial acumen and delivery focus? You may have worked within a regulated environment and understand the intricacies of managing suppliers and contracts within the guidelines and frameworks laid out.  BUT what really matters is that you’re eager to learn and are highly motivated with a drive and ability to succeed at any given task. You’re at the stage of your Zurich career where you’re resilient and positive so if things don’t always go to plan, it won’t phase you!  


You organise like a pro, with a natural drive to analyse current practices and to plan and track projects.  An absolute devil for the detail, you can clearly brief others and balance priorities in a fluid, fast-paced environment.  You know how to work to smash incredibly tight deadlines and apply sharp attention to process, detail and quality. Last but definitely not least, you’re a real team player that can flex approach and know instinctively how to get the very best out of everyone! 


It’ll come with great autonomy. But you won’t be alone. We have a great team within Sourcing and Procurement who you’ll be able to draw on for support.


This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at an interview about the flexibility you may need.


Your skills and experience:


  • Relevant professional IT qualifications (ITIL).
  • IT background essential.
  • Experience in managing 3rd party suppliers and contracts in a regulated environment is desirable.
  • Effective problem solver, ability to quickly assess technical escalations.
  • Strong and effective Meeting Management skills essential.
  • High level of communication influencing and negotiation skills, coupled with an ability to build relationships at all levels of the organisation.
  • High level of commercial knowledge with sound business acumen.
  • Good interpersonal and networking skills, highly articulate team player.
  • Strong delivery focus with an ability to help others get on board quickly with changing priorities.


The reward:


The salary offered for this role is up to £55,000 depending on experience. As well as this we offer an excellent lifestyle benefits package which includes:

  • 12% pension
  • 25 days holiday plus an additional 3 volunteering days
  • Annual company bonuses
  • Medical cover
  • Discounted technology offers
  • Virtual GP appointments
  • Discounted gym membership,
  • Free flu jab
  • Discounted gadget insurance 


At Zurich, we will consider requests for flexible working on hiring.  Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.  Please talk to us at an interview about the flexibility you may need.


Who we are:


With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We, therefore, look to hire great people and we encourage those people to give their best.


You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.


Further information:


At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Apply now »