Protection Sales Support Consultant (Part-time, Job-share, Full-time)

Location: Swindon (Hybrid working)

Closing date: 23rd May 2024

The opportunity:

Are you looking to make your first step into Sales? We have an exciting opportunity to represent Zurich’s Protection proposition with advisers to secure and support our Protection Platform, maximise assigned Adviser relationships and work alongside our Sales teams to assist in meeting sales targets.

In this role, you will support our Sales teams to deliver outstanding service, taking ownership to problem solve and address concerns, becoming an essential point of contact for our key accounts. In addition, building strong personal relationships with our key internal customers, appropriate support functions and external service providers.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Provide support for our sales teams in acquiring new and developing existing client’s business relationships.
• Using diverse skills and internal business knowledge to encourage and support advisers to increase our market share of their issued protection business.
• Establish and broaden excellent relationships with both adviser and internal teams.
• Build strong personal relationships with key internal customers, appropriate support functions and external service providers.
• Proactively manage and take ownership of key stakeholder relationships ensuring the timely and accurate delivery of agreed outputs.
• Take a proactive approach to client issue resolution, taking ownership/escalating where necessary and seeing through to resolution.
• Structure information to meet the needs and understanding of the intended audience.
• Gather and understand client intelligence and identify commercial opportunities where appropriate.
• To act as the adviser’s primary point of contact and to co-ordinate client responses, liaising with other team members and departments as appropriate.
• Maintain up-to-date records of adviser contact and activity, communicating updates with others as appropriate.
• Proactively maintain standards, working practices and behaviours of the Protection Sales Support team.
• Actively seek to increase knowledge to develop others and drive best practice, taking action to manage own personal development and encourage others to do the same.
• Operate within the Zurich Competency Development Framework.

Who are we looking for?

• Ability to manage and prioritise own workloads.
• Strong communication and relationship building skills.
• Able to cope with pressures & resilient in the face of setbacks.
• Dedication to provide high quality work in a time pressured environment, while ensuring deadlines are met.
• Hardworking and positive attitude with a desire to continue to improve processes and help drive the department & business forward.
• To work well independently but also as part of a team.
• Problem solving skills.
• Protection knowledge & experience desirable but not essential.
• CII RO5 is a requirement for the role, however not essential at outset.
• An understanding of adviser business practices, models and their protection processes desirable.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid