CAT Operations Senior Consultant

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. 

If you have project experience in operations and understand the property claims adjustment process, and are looking for a new challenge, we would love to hear from you. 

Zurich Canada is currently looking for a CAT Operations Senior Consultant.

Reporting to the National CAT Manager, you will be responsible for various CAT-related tasks as part of Zurich Canada’s catastrophe response. 

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. 

This is a hybrid work opportunity.
 

What you will do

•    Yearly update of internal CAT Plan
•    Completion of industry CAT surveys / information requests 
•    Initiate internal and external protocols for a new CAT
•    Staying current on weather events and industry CAT trends, including mapping of weather events against our risk locationsCollaboration with Global and ZNA CAT Teams on weather events worldwide
•    Collaboration with reinsurance, underwriting, finance and actuarial departments
•    Data gathering and updates for all LOBs. This includes Zurich managed files as well as all TPA managed files, requiring collaboration with Zurich's TPA operations and partners
•    Quarterly completion of Global CAT reporting for domestic and international events
•    Working with Zurich’s Resilience Solutions team to track and contact potentially impacted customers
•    Analyzing internal systems to ensure proper coding of CAT claims
•    Working with IT/Strategy teams on CAT-related system enhancements 
•    Providing quarterly updates on CAT exposure and trends
•    Attendance at external CAT-related conferences
•    Site visits after significant CAT events (as necessary)
•    Handling of some property claims during CAT events
•    Data analysis of CAT volumes, trends and insights, including creating pivot tables
•    Creation of CAT-related decks
•    Ensuring standards are adhered to when it comes to international coding

Our Culture

•    At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
•    We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 
•    We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
•    We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
•    We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 
•    We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. 
•    We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
•    We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.   

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 
 

Job Qualifications - What you bring to the table

Required:
•    Bachelor’s Degree and 6 or more years of experience in the Claims and/ or Operations area.
OR
•    Juris Doctor and 2 or more years of experience in the Claims and/ or Operations area.
OR
•    Zurich Certified Insurance Apprentice, including an Associate Degree with 6 or more years of experience in the Claims and/ or Operations area.
OR
•    Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/ or Operations area.
OR
•    High School Diploma Equivalent and 8 or more years of experience in the Claims and/ or Operations area.
AND
•    Proficient in Microsoft Office programs (especially Excel and PowerPoint)
•    Property claims handling experience
•    Knowledge of insurance regulations, markets, and products
•    Knowledge of different reinsurance structures and how they can apply

Preferred:
•    Effective verbal and written communication skills
•    Deadline-oriented with strong attention to detail
•    Strong analytical, critical thinking and problem-solving skills
•    Strong multi-tasking and prioritization skills
•    Experience collaborating in a team environment and building cross functional working relationships
•    Experience interacting with multiple management levels
•    Ability to gather unique perspectives from other teams/functions to optimize outcomes.
•    Understands, analyzes, and applies the component parts of an insurance policy for complex claims
•    Ability to follow reserving process for indemnity and expense in analyzing the potential exposure of complex claims
•    Ability to determine the scope and exposure for complex claims
•    Ability to leverage trend and relationships to provide high-quality customer service
•    Well-versed in identifying, understanding and explaining complex financial and/or actuarial trends/concepts.
•    Ability to effectively communicate coverage determinations to customers/clients/brokers for complex claims
•    Ability to direct counsel on an ongoing basis to guide the course of complex litigation and settlement strategies
•    For Quebec candidates, French language skills are a requirement as well as fluency in both spoken and written English to facilitate communication with internal and external stakeholders outside Quebec.  

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. The salary range provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. Compensation may exceed the range listed based on the evaluation of skillset and experience.  The starting salary range for this position is $77,100 to $126,300.
 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.