Claims Learning & Development Manager

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. 

If you have experience in claims training and are looking for a new challenge, we would love to hear from you. 

Zurich Canada is currently looking for a Claims Learning & Development Manager. Reporting to the Head of Claims, you will be responsible for developing and delivering technical and other training content to members of the Claims team. In addition to these responsibilities, you will provide day to day management of, leadership, professional development, coaching, and technical direction to a team of a team of technical professionals who are part of our Claims Trainee Program.  

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. 

This is a hybrid work opportunity.
 

What you will do

• Responsible for planning related to training, developing training content/material, and conducting classroom/virtual training courses
• Adapt training materials to learners’ needs and styles and adjust programs based on changing needs.
• Provides input or feedback for course improvement
• Answers trainee questions during the training to enhance the learning experience
• Prepares summary assessments for management identifying learning trends
• Convey complex information in a clear and understandable manner
• Troubleshoot claims-related issues and provide effective solutions
• Collaborate and partner with subject matter experts and training specialists in other areas. 

Job Qualifications - What you bring to the table

Required:
• Bachelors Degree and 8 or more years of experience in the Learning and Development Analysis, Design, Development, Implementation, and Delivery area, specific to insurance
OR
• High School Diploma or Equivalent and 10 or more years of experience in the Learning and Development Analysis, Design, Development, Implementation, and Delivery area
OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Learning and Development Analysis, Design, Development, Implementation, and Delivery area
AND
• 6 or more years of people management experience
• Experience consulting with business partners or clients
• Experience performance consulting or human performance

Preferred:
• Strong project management skills
• Strong analytical thinking and problem solving skills
• Effective communication and influence skills
• Strong technical writing and editing skills
• Strong Microsoft Office Word and Excel skills
• Previous Claims experience required
• Experience in vendor management recommended
• Knowledge of learning management systems 
 

Our Culture

•    At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
•    We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 
•    We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
•    We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
•    We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 
•    We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. 

•    We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
•    We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.   

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 
 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.