Head of Claims TPA and Vendor Management

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. 

If you have claims vendor management experience and experience with claims third party oversight, and are looking for a new challenge, we would love to hear from you. 

Zurich Canada is currently looking for a Head of Claims TPA and Vendor Management.

Reporting to Head of Claims Operations, you will be responsible for creating and implementing the Claims Vendor Management strategy. Accountable for designing, implementing and maintaining vendor programs that manage vendor spend and reduce the total cost of ownership, whilst delivering a customer focused Claims service.  Your responsibilities will include negotiating rates and relationship management with our largest vendors. In this role, you will also oversee Third Party administration, including implementing and managing procedures. You will lead a team of professionals, including performance, development and coaching across the function.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. 

This is a hybrid work opportunity.
 

What you will do

• Responsible for creating and implementing the Claims Vendor Management or Litigation Management strategy within a Business Unit.
• Responsible for developing, leading and managing a Vendor Management Function whose focus is to develop and implement best working principles, models and protocols to improve vendor program identification, design, implementation, and use.
• Accountable for Vendor contract negotiation.
• Develops and manages Vendor Management methods and metrics to ensure performance against agreed service levels 
• Ownership for managing Claims Vendor performance issues and responsible for seeking out opportunities to eliminate redundancies and leakage in the Claims organization.
• Monitors competitor activity to ensure we maintain a competitive advantage and manage our Vendors in line with industry standards and best practices. Ensures that Vendor and/or Litigation Management best practices are being followed.
• Responsible for communicating with key stakeholders and reporting progress to Claims staff and others as necessary. Work with other Claims staff members to create and advance Zurichs competitive advantage.
• Implement and manage procedures, controls and escalation processes to assure the timeliness and accuracy of the Third Party Administrators data fed to the required Zurich systems via the interface
• Develop and produce management reports and scorecards that will be utilized to improve the management and control of Third Party Administrators. Manage Third Party Administrators' performance issues. 
• Responsible for the due diligence, technical guidance and contract development on new Third Party Administrators
• Provide Third Party Administrators interface system expertise to various areas within the corporation and ensure claims compliance is universal and consistent.
 

Job Qualifications - What you bring to the table

• Bachelors Degree and 10 or more years of experience in the Claims area
OR
• High School Diploma or Equivalent and 12 or more years of experience in the Claims area
AND
• Approximately 10% travel within Canada, mostly in the GTA
• 10 or more years of Claims experience to include vendor management experience

Preferred:
• People management experience in a claims area and procurement operations
• Strong analytical experience
• Claims functional experience
• Technical expertise in multiple lines
• Strong interpersonal communication skills
• Strong negotiation skills
 

Our Culture

•    At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
•    We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 
•    We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
•    We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
•    We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 

•    We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. 
•    We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
•    We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.   

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 
 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.