Head of MGA

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. 

If you have experience in managing MGA relationships, and are looking for a new challenge, we would love to hear from you. 

Zurich Canada is currently looking for a Head of MGA. Reporting to the Head of Programs, you will be responsible for managing the MGA portfolio. This role involves underwriting and analyzing new and renewal business within delegated authority levels, demonstrating specialized knowledge and expertise in insurance products and the industry. The successful candidate will administer and monitor underwriting rules and guidelines, insurance laws and regulations, and rating manual rules. Additionally, the Head of MGA will develop and maintain relationships with MGA’s to support business retention and acquisition, and work closely with the MGA’s to provide tailored insurance solutions.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. 

This is a hybrid work opportunity.

What you will do

• Oversee existing MGA portfolio, profitability, accumulation and business mix while proactively seeking new MGA opportunities. 

• Qualify new MGA opportunities to meet with the organization's appetite, balanced with sound business opportunity. 

• Underwrite and analyze new and renewal MGA business within delegated authority levels. 
• Demonstrate specialized knowledge and expertise in products and industry. 
• Lead team of Underwriter(s) and assist in training and developing staff.
• Work with other functional areas to successfully onboard new MGA (These functional areas would include working with Actuarial, Finance, Technical UW (wording), Operations, Claims, Legal, Compliance, etc…) 

• Build all business cases and present to internal stakeholders
• Administer and monitor underwriting rules and guidelines, insurance laws and regulations, and rating manual rules. 
• Working with Portfolio Management Team to recommend and implement action plans after reviewing agency books of business and profit/growth results and trends.

• Responsible for oversight of all MGA audits and subsequent action plans.
• Support the organization's sales culture by being a Help Point for agents, brokers, and customers. 
• Assure development and implementation of policy, procedures and standards to produce profitable results. 

Additional Requirements

• Business Travel, as required 
• Extended Hours during Peak Periods, as required 
• Maintain a Valid Driver's License, as required 
• Regular Predictable Attendance 
• Visibility in the Office, as required

What you bring to the table - Qualifications

Required 

• Bachelors Degree and 10 or more years of experience in the Underwriting, Market Facing, Broker, Carrier or Risk Management area within the Commercial Insurance industry 

OR 

• Bachelors Degree with 20 or more years of experience in Claims or Underwriting Support area within the Commercial Insurance industry 

AND 

• Experience in Experience in a specialized line of business or segment 
• 2 or more years of people management experience Preferred 
• Advanced knowledge and practice of line/s of business 
• Strategic planning and execution experience 
• Strong team building and organization skills 
• Strong verbal and written and communication skills
• Strong negotiation skills 
• Experience managing complex portfolios
• Technical knowledge of insurance industry operations and processes 
• Knowledge in risk selection and strategical components of anticipating the market environment
• CPCU

Our Culture

•    At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

•    We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 

•    We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

•    We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

•    We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 

•    We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. 

•    We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

•    We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.   

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.