SmartComm Business Analyst

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in Business Analysis and are skilled at identifying gaps between business objectives and system capabilities through interviews with business owners, conducting research, and applying your knowledge of business systems and industry requirements to propose and develop system enhancements, we want to hear from you. In this role, you will also guide and mentor less experienced Business Systems Analysts. If you're looking for a new challenge, we would love to connect with you.

Zurich Canada is seeking an experienced SmartComm Business Analyst. While experience with Low Code platforms and/or Customer Communication Management (CCM) applications is preferred but not required, familiarity with Mendix and SmartCommunications would be considered ideal.
 
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. 

This is a Hybrid role.

What you will do:

• Experience working on industry standard off-the-shelf CCM products for document production such as SmartCommunications and/or low code platforms such as Mendix.
 
• Experience working in a medium to complex enterprise IT projects and maintenance teams.
 
• Able to identify and consider business implications of the application of technology to the current business environment.
 
• Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message.
 
• Hands on experience with change management tools/methodologies.
 
• Coordinate and lead activities with business owners to gather detailed requirements through interviews, documentation and facilitated working sessions for approved projects and enhancements.
 
• Monitor business decisions and manage requirements documentation and communication.
 
• Organize and manage multiple assignments with competing priorities and deadlines, while adhering to departmental guidelines and expectations.
 
• Evaluate project impact through consultation with the business, regulatory, Information Technology management, development, quality assurance, validation, and training teams.
 
• Estimate Rough Order of Magnitude for the level of effort/cost of new application functionality.
 
• Understand customers’ processes and products and how they fit within the goals of the function or business unit.
 
• Lead analysis of requirements to determine the systems’ potential and define impact on other business units and systems.
 
• Support the development team in completion of impact assessments and validation of effort estimates.
 
• Create process models based on business requirements in order to determine the completeness of the information and process components.
 
• Hands-on experience working on Agile projects, familiar with Agile ceremonies and drives them as required.
 
• Utilize Unified Modeling Language tools in creating Use Cases, Class and Sequence Diagrams based on the product design documentation.
 
• Support system configuration and integration testing including the functionality, performance and fit to ensure original requirements are met.
 
• Support the implementation activities, troubleshooting system environmental issues and providing training as required.

• Perform impact analysis of application changes across various components, holding an end-to-end view of the system.
 
• Extended Hours during Peak Periods/Shift Work/Holiday Work, as required.
 
• Regular Predictable Attendance.
 
• Visibility in the Office, as required.

Job Qualifications

What you bring to the table:

Required:

• Bachelor's Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area.

OR

• High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area.

AND

• Process reengineering, e.g. LEAN/Six Sigma, Continuous improvement methodologies.

• Process modeling tools.

• Business Systems Integration.

Preferred:

• Experience with SmartCommunications & Mendix
• Insurance Industry experience.
• Experience in intermediate complex enterprise projects.
• Able to identify and consider business implications of the application of technology to the current business environment.
• Experience with light to medium project management, including coordinating timelines, managing risks, issues, and dependencies, and providing regular status updates and reports. Ability to track project milestones and collaborate with stakeholders to ensure project objectives are met.
• General knowledge of financial services industry including knowledge of insurance business processes and processing.
• Must possess in-depth, strong problem solving analytical skills.
• Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message.
• Hands on experience with change management tools/methodologies.
• Proficient in using computer-based tools.

Our Culture

At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome. 
 
We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.  
 
We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. 
 
We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. 
 
We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.  
 
We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.  
 
We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. 
 
We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.    
 
Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.  

About Us 
 
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.