Share this Job
Apply now »

IT Service Delivery Technical Lead


Zurich Services LLC (a division of Zurich North America) is currently hiring an IT Service Delivery Technical Lead and this person may work remotely and will report to the Head of Cloud and DC Connectivity.


The IT Service Delivery Technical Lead will assist with managing Service Providers who will perform programming of routers and switches providing connectivity to Cloud and Data Center services. This role will not manage people directly but will drive efficiencies for lower cost operations and performance improvement of multiple Service Providers.


Basic Qualifications:


  • Bachelors degree and 7 or more years of experience in the information technology area OR
  • Zurich Cybersecurity Technician Apprentice, including Associate Degree and 8 or more years of experience in the information technology area OR
  • High School Diploma or Equivalent and 9 or more years of experience in the information technology area AND
  • MS Office experience
  • Experience in information technology operations
  • Project management experience


Preferred Qualifications:


  • Possess strong customer service and technical support skills, coupled with problem-solving, trouble shooting skills, analytical and decision-making ability
  • Experience in building relationships with stakeholders and communicating / syndicating IT topics with technical and non-technical staff
  • Unix/Linux skills and the ability to script in Python, Perl, shell, C or C++; activities will involve applying networking knowledge to SDN and Network/Security operations automation
  • Knowledge of and experience with major Internet routing protocols; specifically, BGP (confederations and complex route reflector topologies), OSPF, MPLS, RSVP and ISIS
  • Practical experience with various Cloud and Security platforms: Microsoft Azure, AWS, Google, and Palo Alto


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Apply now »