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Learner Experience Program Manager


Zurich is searching for our next Learner Experience Program Manager! The Learner Experience Program Manager will be responsible for collaborating with key internal and external stakeholders to co-create and execute on Zurich’s overall learner experience strategy. This role will manage our Learning Management System (LMS) as well as oversee key learning technology programs, governance, and campaigns aimed at supporting our talent through continued growth at Zurich. 


In this crucial role, you will:


  • Contribute to Zurich North America’s learner experience strategy; advance learning strategies, leveraging appropriate learning technologies and modalities
  • Contribute to the development and execution of strategies to measure the utilization, effectiveness, and impact of talent development offerings
  • Organize aggregation of large amounts of data, build analytics models and tools and perform strategic/statistical analysis
  • Present, explain, and discuss results of analysis and trends concisely and effectively
  • Drive strategic discussions with partners to generate fact-based decisions
  • Act as a high-level thought partner in discussions concerning data generation and report results
  • Curate benchmark data to inform decisions and to ensure that we are meeting or exceeding industry standards
  • Ensure that programs are properly managed, including schedule, issues, and risks, and the proper transition of work between team members
  • Lead high-priority projects for the Learner Experience / Talent Development teams
  • Coordinate research, testing, and integration of new learning technology
  • Follow and research trends in the talent development / learning technology fields in order to provide the best and latest techniques.


This position will report to the AVP Talent Development – Learner Experience and will work cross-functionally with other members of the Talent Development team. In addition, this team member may work in partnership with contractors and vendors.


Basic Qualifications:

  • Bachelor’s Degree and 5 or more years of experience in the Clients or Consulting with Business Partners or Project Management area


  • Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Clients or Consulting with Business Partners or Project Management area


  • Experience in business consulting, professional development, learning and development, or performance consulting


Preferred Qualifications:

  • Master’s Degree with a statistical or quantitative background
  • Advanced experience in learning design/development/delivery/evaluation
  • Advanced experience data gathering, analysis and visualization
  • Advanced Microsoft Excel, Access, Power BI, and PowerPoint skills.
  • Strong analytics skills; modeling expertise using advanced statistical techniques to address business problems via regression, segmentation, decision tree, time series, and other multivariate analysis
  • Familiarity with visual analyzers (e.g., Tableau) and text analyzers (e.g., Clarabridge)
  • Strong consulting and communication skills
  • Strong project management skills
  • Strong problem-solving skills
  • Knowledge of adult learning theory and practice
  • Knowledge of the global learning and development marketplace, consultants and providers of L&D solutions
  • Strong knowledge of learning development tools such as Articulate, VYOND, Adobe and Elucidat

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time. 


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time


Linkedin Recruiter Tag: #LI-AW1 

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