Claims Associate II, F&I GAP

Zurich is looking for a Claims Associate II to work with the F&I CLAIMS - GAP  team. In this role you will investigate, evaluate and conclude low exposure, low complexity personal or commercial line claims by following established protocols to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service.

Responsibilities:

• Capture and update claims data/information in compliance with best practices for low complexity, low exposure personal or commercial line claims.
• Confirm policy existence by identifying coverage on low complexity claims.
• Investigate and adjudicate claims within company guidelines and all state regulatory requirement related to Guaranteed Asset Protection policies.
• Follow established claims handling procedures for low complexity, low exposure personal or commercial line claims to ensure consistency and quality in claims services.
• Review and understand financial loan documents.
• Collect data and document in established system to facilitate the accurate assessment and value of claims.
• Excellent customer service skills as well as written and verbal communication skills.
• Ability to field calls regarding the Guaranteed Asset Protection policies (coverage after a total loss claim), claims outcome and resolve customer inquiries and concerns, by communicating information, responding to inquiries and following customer protocols.
• Ability to use and understand programs associated with auto valuation including CCC, ISO, JD Power, Kelley Blue Book and other adjusting tools.
• Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions.
• Determine when to solicit input from more senior colleagues or managers for more complex issues, to ensure quality and promote continuous learning.
• Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.
• Provide feedback and recommendations for improvement of processes and systems.

Required:

• Bachelors Degree and no prior years of experience required in the Customer Service area.

          OR

• High School Diploma or Equivalent and no prior years of experience in the Customer Service area.

          OR

• Zurich Certified Insurance Apprentice including an Associate Degree and no prior years of experience in the Customer Service area.

          OR

• For Intermediate Apprenticeship Positions Only: Associate Degree in Business Administration of rising Junior with two years of coursework in Business Administration and no prior years of experience in the Customer Service area. Contingent on admittance into University of Arizona Global Campus Bachelor of Business Administration program

          AND

• Microsoft Office experience
• Leadership experience

Preferred:

• Computer literate with experience working with Microsoft programs such as Outlook, Word, and Excel.
• Geographic flexibility
•  Analytical skills
•  Prioritization and multi-tasking skills
•  Strong verbal and written communication skills
•  Experience working in a team environment and collaborating across work groups.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Kansas Virtual Office, AM - Missouri Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-MM1