Workers Compensation Team Manager

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.  

Zurich North America is hiring a highly skilled Workers Compensation Team Manager to join our Southwest Region team. This is a fantastic opportunity for an experienced professional to support a dynamic group within one of the world's leading global insurance companies.

This position offers flexibility as a hybrid role in our Las Vegas, NV, or Woodland Hills, CA offices, or as a fully remote opportunity for candidates based in California. We are seeking candidates with expertise in managing Workers' Compensation claims in Nevada, California, and Arizona.

Position Overview:

As the Workers' Compensation Team Manager, you will play a crucial role in supporting the AVP and Team Managers by overseeing various operational activities. In this role, you will lead and guide a team of skilled Claims Professionals handling high-exposure claims within commercial property/casualty lines of business. You will be responsible for coordinating team workflows, managing performance, and fostering the development and coaching of staff to enhance their contributions, drive employee growth, and implement operational improvements.

Key Responsibilities:

• You will drive superior claims results across all levels of complexity and exposure in personal and commercial property/casualty claims by providing technical guidance, tracking key metrics, and ensuring efficient claims management. Achieving customer satisfaction is a priority, which involves building strong relationships with internal teams, customers, and brokers, while addressing any quality and service issues. You will promote best practices by conducting claims file reviews, analyzing trends, and recommending improvements.
• Managing corporate expenses will be part of your role, ensuring the efficient allocation of resources and other expenditures. Additionally, you will ensure compliance with legal, regulatory, and internal control requirements while providing valuable claims insights to support product development, customer/broker stewardship, and prospect meetings.
• As a leader, you will motivate and manage a high-performance team by recruiting, onboarding, and retaining top talent, while also overseeing performance management through feedback and employee development aligned with company policies. Transparent communication is essential, so you will facilitate this through regular meetings and appropriate digital channels.
• You will also help shape a positive workplace culture consistent with Zurich’s mission, vision, and core values, protect Zurich’s reputation by maintaining confidentiality, and stay current on industry knowledge through professional development. Finally, you will contribute to team success by achieving results and participating in relevant projects as needed.

Required Qualifications:

• Bachelor’s degree with 6+ years of experience in claims and/or litigation management
  OR

• Juris Doctor with 2+ years of experience in claims and/or litigation management
  OR
• High School Diploma (or equivalent) with 8+ years of experience in claims and/or litigation management
• Customer service experience
• Experience with Microsoft Office
• Experience collaborating across work groups
• Knowledge of insurance legal statutes and procedures
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
• Travel 0-20%

Preferred Qualifications:

• Proven leadership experience with the ability to manage team performance effectively.
• 8+ years of experience in handling Workers Compensation Claims.
• 8+ years of experience in litigation management.
• Jurisdictional expertise and experience working in the states of NV, CA and AZ
• Expertise in Microsoft Office Suite, including Excel, PowerPoint, and Teams.
• Excellent verbal and written communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Collaborative and able to build effective cross-functional relationships.
• Proactive in sharing insights and fostering a knowledge-sharing culture.
• Skilled in gathering and applying insights from various teams to improve outcomes.
• Proficiency in understanding and applying complex insurance policies in claims management.
• Experience with reserving processes for indemnity and expense, particularly for complex claims.
• Expertise in communicating coverage determinations and directing counsel on litigation and settlement strategies.
• Ability to analyze and explain complex financial or actuarial trends.

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - California Virtual Office, AM - Las Vegas, AM - Woodland Hills
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE #LI-HYBRID