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Claims Specialist


Job Summary

Claims Senior Specialist


Zurich Insurance Plc is looking for an experienced Claims Specialist to join our Claims Team based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Ballsbridge, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels.

The successful candidate of this contract will be responsible for assisting with quality assurance reviews and upskilling, training, and the supporting of ad hoc projects within the claims function. 
Reporting to the Motor Team Lead, the specialist will be required to work closely with senior stakeholders within the claims function and other internal operations, such as IT, Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims.

Key Accountabilities


The successful candidate’s responsibilities will include, but not necessarily be limited to the following:


  • To analyse and examine claims expertise through file review activities in order to identify and measure leakages and compliance issues in the claim’s assessment process.
  • To identify possible solutions to be developed in the improvement areas, in order to continuously enhance claims handling process, with particular reference on damages expertise.
  • Liaising closely with senior managers and claim handlers and ensuring that all stakeholders are immediately aware of any important issues that are identified during the files review.
  • Adheres to local regulatory and governance requirements throughout the file review process to ensure that all information and data is obtained within data protection rules and regulations.
  • Helps build and measure success against customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand & fulfil the needs and expectations of our customers
  • Address development needs within the claims offices as identified and act on opportunities to support process/workflow improvement for all Claims groups.
  • Administer, coordinate, develop and communicate claim policies, procedures, programs, and workflow.
  • Conduct due diligence on transactions and processes in order to determine the risk profile in compliance with relevant regulations applicable to claims in own area of work
  • Demonstrate an advanced standard of technical claims competence for assistance in handling moderate to high complexity material damage claims.
  • Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights
  • Adhere to Central Bank compliance standards of operating
  • Maintain Claims Records in accordance with regulatory /statutory and internal requirements
  • Partners with development teams to enhance organizational and system performance.
  • Assists the implementation and adoption of strategic IT organizational change management initiatives and facilitate the roll-out of the new ways of working
  • Delivers and facilitates training programs and workshops to specific target groups in specialist subjects as well as in standardized soft skill themes
  • Participates in the execution of a number of initiatives that deliver IT Service Excellence and support the IT strategic direction.
  • Participates in monitoring the effectiveness of course materials, makes recommendations, and modifies/revised course material as instructed.
  • Develops new course materials.
  • Maintains comprehensive knowledge on the application, installation and operation of all assigned products, tools and services and makes recommendations in order to contribute to the continuous development and improvement of the relevant processes and systems in the area of expertise.
  • Demonstrate a lean thinking, innovative attitude that strives for customer centricity
  • Support and work as a team member of projects in claims management.
  • Be flexible to participate in ad hoc projects


Additional Job Functions

To work towards and deliver both personal and claims business objectives, in line with the Zurich Global Claims Scorecard, supporting the delivery, accuracy and timely reporting on the following key objectives:


  • Financial Effectiveness.
  • Operational Efficiency.
  • Customer Satisfaction.
  • Compliance.
  • Personal Professional/technical competency and development.
  • Compliance with customer protocols/service charter.

Job Qualifications

Your Skills and Experience


• 5 years plus GI claims experience
• Injury handling experience would be a distinct advantage
• Holds minimum professional qualifications of CIP with interest to gain further qualifications 
• Excellent technical insurance knowledge
• Excellent numerical and analytical skills
• Strong decision making and sound numeric skills
• High level of interpersonal and communication (verbal/written) skills
• Desire to learn and be flexible to business change
• Ability to recognize, understand and adhere to appropriate legislative regulations


• Ability to work within a team environment – focused on the achievement of both individual and team goals
• Ability to build key relationships with customers internally and externally
• Excellent communication skills (both verbal and written)
• A strong team player with a flexible, positive attitude towards work
• Strong leadership and delegation skills
• Enthusiasm, ambition and innovation
• Ability to operate independently
• Good research skills
• Pro-active with strong problem-solving, decision-making and judgment skills
• Excellent attention to detail, including a strong ability to multitask
• Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations
• Excellent planning and organisational skills that support a high service standard
• All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values.

Short Description

Just Some of Our Benefits Include:


  • Training & Development Opportunities – dedicated learning and development team, financial support, and rewards for completion of relevant education, paid professional membership fee
  • Staff Pension Scheme
  • Free on Site Parking
  • On Site Café
  • Sports & Social Club – active club organising activities such as sports events, competitions, quizzes, events and more
  • Cycle to Work Scheme, Bicycle parking and shower facilities
  • Health & Wellbeing – health insurance subsidy, flu vaccines, health screening, eye test vouchers, wellbeing talks and support etc.
  • Paid Annual Performance Bonus
  • Discounts – car, buildings, contents, and life insurance discounts
  • Hybrid Working – mix of on site and remote working


Additional Information


Primary work location is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Katie Doyle  is looking forward to receiving your application by clicking on the button “Apply online”.


Who we are


Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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