Insurance Official-Hybrid

Insurance Official

Zurich Insurance AG are currently recruiting for an Insurance Official. 

Dealing with all aspects of a clients General Insurance Requirements, this role involves working in a fast-paced environment with an opportunity to gain experience in the areas of sales, customer service, customer retention and policy administration across our private motor, home and van portfolio. 

The role will require you to be diligent, focused, self-motivated and adaptable and to have excellent communication skill as you will be working on the front line of our sales and service team. Suitable candidates will be sales focused and customer attentive and will deal with both existing and potential new clients. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As an Insurance Official your main responsibilities will include but not necessarily be limited to, the following:

• Providing telephone-based support on all aspects of General Insurance
• Respond to customer queries in a timely and efficient manner, ensuring that your clients understand the terms and extent of the cover provided in line with industry regulations
• Deliver first class Customer Service in order to maintain existing client relationships in addition to adding new clients
• Gather information from clients in order to adequately assess their insurance needs and risk profile
• Retain current customers in line with challenging business targets, and ensure team KPIs are adhered to at all times
• Follow up on quotations with customers which have been initiated online and converting these into sales via phone in line with defined targets, and proactively identify upselling opportunities 
• Focus on the achievement of challenging service levels with customer centricity crucial to all processes
• Implementing agreed technical standards, controls, practices and procedures, thereby maintaining underwriting discipline
• Responsible for the maintenance of all customer Underwriting Records in accordance with regulatory /statutory and internal requirements.
• Proactively contribute ideas and work for the development of new or enhanced propositions
• Adhere to Central Bank compliance standards of operating
• Demonstrate high level of quality assurance in all elements of the underwriting process
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion

Your Skills & Experience

Minimum Qualifications:

• A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma.
• In line with Central Bank guidelines, the successful applicant will be required to sit the relevant Insurance Institute exams in order to achieve the necessary qualifications. 

Preferred Qualifications & Experience:

• Experience within the insurance industry would be an advantage
• Completed or be in the process of completing CIP as a minimum and / or ACII qualification
• Energy and drive with an ability to manage workload in a busy team environment
• Excellent communication and interpersonal skills to include a confident telephone manner
• Be well-organised, results driven and capable of working to tight deadlines
• Good working knowledge of Microsoft Office Suite
• Excellent organisational and attention to detail around procedures and standard of work
• Have an appetite for continuous personal development
• Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate
• Promote professionalism and integrity
• Ability to meet and exceed targets on a daily/weekly and monthly basis 

Additional Information

Primary work location is Wexford based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
 
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!